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Our returns policy is in place so that we can offer you the best customer service possible whether it be a return, refund, or replacement and to protect ourselves from any possible fraudulent claims. For those who are genuine please do not take it personally if we ask several questions or ask for photographic evidence, it is just a way for us to distinguish between a real or a false claim.
To query a missing item from your parcel, you must send pictures of the front of your parcel within 24 hours of receiving your parcel. You must also state if the courier bag arrived to you fully sealed.
If a parcel is tracked and states that it has been delivered or signed for, please check the signature of the recipient or and then check with your neighbours. If your parcel is down as signed or delivered we will not replace the parcel in question unless there are exceptional circumstances.
If our courier has made 2 attempts to deliver your parcel and the parcel is returned to us, you are responsible to cover the postage for us to re-deliver your parcel.
If you have mistakenly ordered an item we will be able to refund you if the item has not yet been dispatched. If it has, you will have to cover the postage to return the item and then we will refund you.
Products can only be returned if they are fully sealed and in a good condition.
Please be patient and polite to our customer service team. Our main priority is to help you and resolve any issues you may have, big or small. We want to give you the best customer service possible so keep that in mind as our main aim is to leave you being satisfied with not only our products but also our service.